Tuesday, July 25, 2017

A new project

All of us have a bunch of projects that we are working on at once. In some cases there are times when one project is the main focus and it gets all or as much attention as you can give it.

When a new project comes along there needs to be the juggling to see how this new project is going to fit in or is it the one that is going to get top priority for a little while as you figure out what you really want to achieve out of the project. If you are lucky someone is going to tell you the goal of the project and the go live date and you just have to work on making it come to life and achieve the goals.

Now what happens when a project is figured out and it is a project that you are in charge of and also you are the one that is setting the dates and the overall goal of the project. This is something that I am currently dealing with and there are of course the different questions that need to be answered and things that have to be moved forward.

The project is something that I had sort of thought about for a while but again didn’t think it was something that I was going to make a go of until this past weekend. I am now working on a project that needs a lot of questions answered and also a bunch of other steps along the way. For me it also meant that the brain decided that it was going to try and juggle everything and just start to overwhelm me with questions and ideas.

One of the first things that I started to do was try and keep everything in my head and not write anything down which was a major problem. Sure this project doesn’t have a drop dead date but there is a date that I have in mind that I want to have the project basically ready for. Now to see if that is going to happen. After feeling like I was going to throw my hands up, I figured out the major problem I was having and that was having all of the questions in my head and also a bunch of steps also in my head. Thankfully I have a partner that is willing to sit and list to me and we decided to write down all of the questions and steps and it didn’t matter in which order they came out. The things that were in my head just needed to be put onto paper and then things might seem a little easier to manage. The list quickly grew into a page of point form notes but I felt better about things.

Sure the project is still very new and I still have a lot of questions that need to be answered but at least now I have a foundation and some place to put more of the questions and all of the answers and decisions that I am making. A new project, of course, is going to have a lot of unknowns with it but at least finding a means of making the unknown known is helping.

Thursday, July 20, 2017

Benefits of loyalty cards or membershps

Recently I discovered one of the benefits of having a loyal card for a grocery store. I have also heard from others that they have experienced the same benefit and it does make me happy hearing that this is now happening.

What I am talking about it getting an email about a specific food or item that is being recalled that you have purchased. Sure in some ways it may feel like the store is being nosy and checking to see what you purchase but then there is the benefit of it being in their system.

I have loyalty cards from a number of the stores that we frequent because I figured if I can get some sort of bonus that makes shopping there a little nicer. Most times I will get my card scanned by the cashier to see if I have earned any points during that visit and also to see what the point total is for that specific store. What I didn’t realize is some of the benefits that scanning the card even when I am only purchasing one or two items. The benefit that I received recently was an email from a store letting me know about a food recall on a product that I had recently purchased. At first I wasn’t too sure about this but then I realized that yes it can be a real benefit to receive this type of email.

The message I received was:
Please be advised that a public safety notice has been issued on select units of xxxxx.
You are receiving this notice because your records indicate you purchased this product.
Click here for full details about this recall.”

I was very happy to receive this recall because it meant that I could double check the recall to ensure that the item I had purchased was either in the recall or it wasn’t in the recall. In my case the item wasn’t in the recall as it was just a specific date. For me I had heard about the recall the evening before I received this email because I also get all the food recalls from the Canadian Food Inspection Agency due to having the various food allergies that I have. Not everyone gets the food recalls from the agency so at least when the store lets you know you can check what you purchased.

I didn’t know that I would receive this type of email as a benefit from using my loyalty card but now that I have it lets me know how important it is for me to have that card scanned each time I do some shopping at the grocery stores.

Thursday, July 13, 2017

Window coverings

window coverings
Well recently I was sitting on our balcony and looked over to the apartment beside us and noticed the various types of window coverings that are used in the different apartment units.  I understand that no everything wants drapes or sheers or things like that on their windows but it is interesting to see what people have done.

In this picture that I took there are basically three different types of window coverings.  One of them that is the normal drapes or curtains and then the other two types of things that to me shouldn't be used on the windows.  My basic concern is how are you sticking the material onto the window in the first place and how easy or hard is it to remove late.

On the bottom left of the picture where is what looks like foil over all of the window.  Sure it might help keep the heat out but considering you can now purchase blackout curtains at a reasonable price that would probably work as well and you would even get some air into the room as well. I understand that it may help to keep the room cool but it sure doesn't look nice from the outside of the building.  I know that with the new windows that they have just put in our building that you aren't allowed to put foil on the windows.

The top right of the picture is another method that to me really doesn't seem to be very useful and it looks like they have stuck sales flyers up to cover all of the window.  Again making it extremely hard to get air into the room as it is on all of the windows. The newspaper would be a good idea if you were painting the room and didn't want to get paint on the window but this paper has been up for weeks so it isn't that the unit is just being painted.

Sure everyone has a different view of window coverings and that works for them and what doesn't.  I think what gets to me is when there are the newspaper coverings because those are the ones that I really can't figure out.  I don't think it would keep a lot of the light out but maybe I am wrong. I also understand that no everyone can afford to purchase new curtains or drapes for their home but maybe just going into a thrift store may help them out.  A lot of the thrift stores have tons and tons of curtains and even if they are too big for the window it would probably look a little nicer than the sales flyers.

Window coverings are yes the choice of the people living in the unit so that is why it can be very interesting to just look at the various window treatments you see when you pass by some apartment or condominium buildings.

Monday, July 10, 2017

Being polite does payoff

There are times when just asking a question politely can make a big difference in how things are handled.

Recently there was an issue with the school bells ringing even after the school year had ended. I was trying to figure out why there were ringing when there was no students in the school and won’t be until September. As this is a large school there are a number of recesses which means a number of bells ringing in the morning and afternoon.

What I decided to do was to look up the website for the school board and ask if they could let me know why the bells were ringing. I simply asked if they could explain why the bells would ring in the summer when there were no students in the school. I got a reply early the next morning with a reply of “we have turned off the bells for the summer and apologize for any inconvenience this may have caused.”

Yes, I got the results that I was really looking for and am happy with it. It now means that I can relax and have the windows open and not hear the bells ringing all day long. I think a lot of people will be surprised when they realize that the bells aren’t ringing everyday.

This proves that when you have an issue and would like to understand it simply asking the question politely can really make a difference. I could have written an email just complaining about the continuous bells and it probably wouldn’t have got me the results that I wanted. I just asked for an explanation about the bells because I wasn’t sure if there was a reason for them ringing all the time.
Just asking a simple question and politely can really help you and get you the results that you really wanted. Now I am going to enjoy working even sitting outside without the continual sound of school bells. In the fall the sound will return but at least then I will be inside more often and won’t notice it as much.

Wednesday, July 5, 2017

Listening to customers

Knowing the important of listening to customers can make a big difference in how you are seen by the customers.

Recently we were attending a conference and there were quite a few issues with regards to registration and the app that the conference was using to plan your agenda. I was fortunate to be able to express some of my frustration with the registration progress to someone from within the company. What I didn’t expect was the outcome of that conversation.

The outcome after the conference was an email from a vice president wanting to talk to me to discuss some of the issues that I had. Now the organization that I am talking about is not a small one location company but a multi-national company which a lot of locations world wide as well as lots of clients, which we are one of them. The email was a touch base and a question to actually talk to me so that they could hear about my issues without anyone else translating them. I had no problem accepting this request and am happy that I did accept it.

The conversation took place and I am happy that he was willing to listen to my issues and help explain why some of them actually happened. I was also provided with some follow up on one of the major issues and am happy that it was handled as quickly as it was. Now the rest of the issues that I talked to him about are things that can be improved moving forward and I hope that they are. The end of this conversation was a promise by him to follow up with me again once he has some more information. I appreciated the time he took to listen and the promise of following up with how some of the issues will be addressed moving forward.

Now what I have promised to do is if needed is to test both the registration and the app for next year to ensure that some of the issues that I pointed out have been resolved and the system is working better. I am glad that this organization did want to list to an end user / customer because I will now favourable recommend them as a software provided and know that they really do listen.

Listening to the customers can really make a difference on how you as an organization will be seen. Not everyone that is unhappy will provide the feedback but when they do make sure you take the time to listen and inquiry about the issue because if one person has had the problem and is complaining about it, how many have had the same issue and are just frustrated and maybe left.