Thursday, June 22, 2017

Frustration with forms

I recently received an email about receiving an e-book that I could easily download. It sounds simple enough and so I decided to fill out the form that I needed to before getting the download. Now the form was pretty simple as it included my name, city and then State. Well I figured that I would be able to at least find the provinces on the list because a lot of companies realize that there are places in Canada that would want this information. I was surprised when I couldn’t find either Canada or any of the provinces but you needed to provide a state to continue with the download. So I decided that considering I had to pick a state I decided I would pick Alaska as it would really confuse the data. I could have picked New York or a state close to Ontario but I decided to make it obvious that I wasn’t happy with the selection that I had.

I did receive the e-book so will now read it and I will probably get a call from the company in the not too distance future asking how they can help me. My answer is going to be that they can help me by making sure the form includes provinces especially since they do have a Canadian presence as I have seen them at various IT shows. I understand that a lot of people joke around that there is nothing north of the 49th parallel and here is an example of why sometimes Canadian’s get upset about how we are treated.

There are a lot of businesses that have their main head quarters down the States but when you providing a service to Canada please ensure that you at least let me either select Canada or a province on your form. When I have to select a state I will pick one that is very obvious and I know that the next time I have to pick a state it will be Hawaii.

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